This is so interesting. I feel like this type of work gets fielded now by employees with regular responsibilities who have to be ‘on-call’ for certain weeks. I wonder why a single call a month necessitated a full-time experienced employee who had no other responsibilities. Like seriously it wasn’t that hard, stay awake, play on the internet, and take the one tough call you’d get a month or so. The pay was really good too since it was overnight so we got extra pay.
Yeah by like he said, why wouldn’t they have him do other things when he wasn’t on the phone with someone? I have to do on-call shifts at my job where I have to respond to pages immediately, but when I’m not getting paged I still do my normal job. It’s much cheaper to pay someone $60k a year instead of risking $60k (or more) every 12 hours. Many systems are critical and you need someone on level 3 to fix it if it breaks.